This tutorial guides you on how to reset devices with the factory keys.

The Unifyia platform has the provision to reset a device with the factory keys, restoring it to its original state for reuse. Only identity devices in Revoke status are eligible for factory reset. You cannot reset an identity device if it is in an Active or Suspended status. You can't factory reset devices from another tenants because their device profile keys and lock codes aren't available. Ensure that the Unifyia Operator Client is active and running.

1. Go to Management > Device Factory Reset to display the factory reset page.
2. Connect a device. The system detects the connected device.
   1. For Smart card: Connect a card reader to your computer and insert a smart card.
   2. For Security Key: Insert the security key into a USB port.
3. The type of the authenticator device (identity device) and device profile are auto-populated.
4. Select OK to reset the device to factory settings or Cancel to exit the process.
5. Once the factory settings are restored, the device is ready to be reused. You can now issue the device to users.

The following table lists the identity devices for which the factory reset feature is allowed.